Privacy Policy

Effective date: July 28, 2026

Information we collect

We may collect information you provide when you call, email, submit an inquiry, request care, make a referral, apply for a position, or communicate with us by text message. This may include your name, telephone number, email address, mailing address, and information about the services or assistance you are seeking.

Our website may also collect limited technical information, such as browser type, device type, IP address, and pages visited, to help us maintain and improve the website.

How we use information

We may use personal information to:

• Respond to questions, care requests, referrals, and job inquiries;
• Schedule consultations and coordinate requested services;
• Provide customer service and administrative communications;
• Send text messages when you have agreed to receive them;
• Operate, secure, and improve our website and business; and
• Comply with applicable legal and regulatory requirements.

Text messaging and consent

If you provide consent to receive SMS messages from Gentle Care of Montgomery LLC, we may send messages related to your inquiry, scheduling, appointments, care coordination, service updates, referrals, applications, or other customer-care and administrative matters. Message frequency varies. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. Reply HELP for assistance, or contact us using the information below. Consent to receive text messages is not a condition of purchasing or receiving services.

Mobile information, including telephone numbers and SMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

When information may be shared

We may share information with service providers that help us operate our business, such as communications, website, or technology providers, only as reasonably necessary for them to perform services for us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. These situations do not permit third parties to use mobile information or SMS consent for their own marketing.

How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, internet transmission, or storage system can be guaranteed to be completely secure, so please do not send highly sensitive medical, financial, or identification information by ordinary text message or email.

Retention and your choices

We retain personal information only as long as reasonably necessary for the purposes described in this policy, for legitimate business needs, and as required by law. You may ask us to update or correct your contact information, or request that we stop non-required communications, by contacting us.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

Policy changes

We may update this policy from time to time. The effective date at the top of this page will show when the policy was most recently revised.

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